Returns & Exchange
RETURNS & EXCHANGE POLICY
If you wish to return your order, kindly notify us via the email address below prior to shipping your parcel so we can prepare to process it accordingly. info@sztainlewen.com
RETURNS
Sztain Lewen accepts returns within 14 days from the arrival of your package.
You must return the Sztain Lewen items to the Sztain Lewen online store's return address, as listed below. Please note that Sztain Lewen will not accept a return on merchandise that has been washed, worn, damaged after receipt or missing the original tags and labels. Any returned item which fails to meet this criteria may not be refunded. Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery or return might not be approved.
REFUND
Once the goods are received and processed for approval by Sztain Lewen, a refund will be issued for the returned items in the original form of payment (via Mastercard, Visa, American Express, Paypal) within 5-10 working days.
*All sale items are final and cannot be refunded or exchanged.
*We suggest that you ship the parcel with a tracked courier service in order to be able to monitor the returned parcel, as we are not responsible for lost or stolen packages.
EXCHANGES
Sztain Lewen does not exchange products. If you purchased an item from Sztain Lewen and would like a different color, size or style, you’ll need to place a new order on our online store. If you wish to return the items you have already purchased you may do so, but not as an exchange for a different item.
COSTS FOR RETURNS
Sztain Lewen is not responsible for shipping costs and any additional duties, taxes or charges that may incur regarding the return of a product.
Returns should be sent to the following address:
Sztain Lewen
Yehoshu’a Bin Nun 69
Tel Aviv, 6249707
ISRAEL
FOR ANY QUESTIONS PLEASE CONTACT US AT: info@sztain-lewen.com
If you wish to return your order, kindly notify us via the email address below prior to shipping your parcel so we can prepare to process it accordingly. info@sztainlewen.com
RETURNS
Sztain Lewen accepts returns within 14 days from the arrival of your package.
You must return the Sztain Lewen items to the Sztain Lewen online store's return address, as listed below. Please note that Sztain Lewen will not accept a return on merchandise that has been washed, worn, damaged after receipt or missing the original tags and labels. Any returned item which fails to meet this criteria may not be refunded. Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery or return might not be approved.
REFUND
Once the goods are received and processed for approval by Sztain Lewen, a refund will be issued for the returned items in the original form of payment (via Mastercard, Visa, American Express, Paypal) within 5-10 working days.
*All sale items are final and cannot be refunded or exchanged.
*We suggest that you ship the parcel with a tracked courier service in order to be able to monitor the returned parcel, as we are not responsible for lost or stolen packages.
EXCHANGES
Sztain Lewen does not exchange products. If you purchased an item from Sztain Lewen and would like a different color, size or style, you’ll need to place a new order on our online store. If you wish to return the items you have already purchased you may do so, but not as an exchange for a different item.
COSTS FOR RETURNS
Sztain Lewen is not responsible for shipping costs and any additional duties, taxes or charges that may incur regarding the return of a product.
Returns should be sent to the following address:
Sztain Lewen
Yehoshu’a Bin Nun 69
Tel Aviv, 6249707
ISRAEL
FOR ANY QUESTIONS PLEASE CONTACT US AT: info@sztain-lewen.com